In order to assist you with
your project our technical support team are available on line to answer your questions and provide you with advice, below are a selection of
frequently askedquestions and our answers.
note; All advice and and
answers to technical questions are given on the
understanding that they have been
based on limited information supplied - Savona can
in no way be held liable for any issues arising from
taken as a result of information given.
Q, Do Savona have
installers able to install our system.
A, We do not have our own
installers - we do have a list of companies and
independent fitters who are happy
to install our products the list can be viewed
on our web site - you can of
course use your regular plumber, most good tradesmen will have no problems
installing our products for you.
though we list installers we believe are
competent we can not guarantee workmanship we would advise you to ensure you are
comfortable with any contractor before engaging them for your
Q, Can you
assist us with a design and or recommendations for our
A, Yes we
can provide such a service, we do make a small charge for this service, you
can find out more on our design service page.
Q, Are your products Guaranteed, How long is the
A, Yes all our products carry guarantees, the
period depends on the item, the period of guarantee is shown for each
individual item listed in our on line store.
Note; our guarantees are only applicable when
the relevant product has been used for its intended purpose and installed in
accordance with the manufacturers instructions and in compliance with all
relevant building codes.
Q, We are
renovating can we install a radiator system in stages.
A, Yes radiator systems can be added to
in stages - we would recommend a system have at least 4 radiators in the first
stage. In most instances the boiler will have excess capacity well above the house
in its current size.
Note System efficiency
will of course be effected when a system is
Q, Can we have two heat sources both heating our
A, Yes most systems can share two heat sources, for example a
gas boiler can be used to provide on demand heat ensuring instant
heat on cold winter mornings - with a wood boiler linked into the system that
can then be energised as required burning perhaps a free source of wood during
the day and evening and thus saving gas.
There are many ways to cross over systems - we can assist with this
through our design service.
Q, Can we install a
heating system ourselves.
A, The law permits
you to install a sealed heating system yourself (no permanent water
connection) so the answer is yes. However - You must
use a registered plumber to make any connection to the domestic water supply
(filling loop etc,) Also if you are installing a Gas boiler the Gas supply and
connection to the boiler must be done by a Craftsman gas fitter
(who must issue a Gas certificate) Flues for wood boilers and oil
boilers are another area which you may need a specialist for, as these require
a council permit
Note; We have found that
councils differ in their requirements, therefor we recommend you
check with your local council prior to installing any type of heating system -
simply to ensure you have all permits necessary before you
- Q Do your radiators come
with brackets how do they fix to the wall
yes all our radiators include brackets - for fixing to hollow
gib walls you can find special toggle fixings in our peripheral items page of
our on line store