Special Order Items
All Guarantees are effective from the date of invoice
Goods lost or delayed in transit should be reported as soon as posible -
All items sold by savona ltd are guaranteed for one year (unless otherwise stated) against manufacture / product failure either directly by savona or through the product manufacturer we reserve the right not to cover damage as the result of incorrect installation or damage as the result of mis handling or inproper use.
Some goods may have longer period guarantees through the originating manufacturer as refered to in the product areas of our website
Goods received by the client should be checked at the time of delivery......
Goods lost or damaged in transit are covered providing
All goods must be checked for damage at the time of delivery, Savona are not able to accept liability for damaged goods not reported within three working days of receipt .
Claims for damaged goods must be reported to savona within three working days of reciept, any damaged goods claim made after this time will be at the discretion of Savona Limited.
Savona accept no liability for structural / decorative or secondary damage to non associated items caused by failed products. The extent of our guarantee is product replacement only.
Unused Items returned without intact original packaging or missing instruction manuals will incure a re stocking charge of 15%.
We reserve the right to apply a 5% re stocking charge on goods ordered and later returned for credit, this charge will apply in all cases for Radiators - Towel rails - and boilers
Products may or may not be further covered by manufacturer guarantees.
Your statutory rights are in no way restricted.
Faulty or failed appliances
Should you recieve an appliance with set up fault or faulty componet - Savona will cover the costs incured of correcting a set up fault to the sum $200 but only only following notification of any such fault to savona - and our issuing of a fault rectification approval number - We do not cover any costs that have not been previously sanctioned in respect of appliance faults
Any component part deamed to be faulty at the time of commisioning will be replaced by savona FOC. As above we will cover costs to the value of $200 providing a rectification number has been issued
If an issue is identified that the client feels is significant, - the installer/purchasor should contact savona who will after review of the issue approve replacement or engage an engineer to rectify as appropriate
Savona do not in any way guarantee the workmanship of any installer or contractor
Though savona may offer the names of companies or individuals who are happy to price for installation of our products , We can in no way guarantee the quality of any installers workmanship - it remains your responsibility as the customer to ensure you are happy to enter into any installation contract.